Terms & Conditions
These conditions set out the terms of contract between you and FG Languages Ltd. Please note IP International Projects is a brand of FG Languages Ltd.
How to enrol?
Individual bookings
Please book directly on our website or use our booking form and send it back by e-mail to info@internationalprojects.com. We will send you a booking confirmation and net invoice or contact you via e-mail in case there should be any open questions regarding your booking. For Junior and Young Adult Package bookings, please have a 25% deposit payment ready to secure your booking, or if you are enrolling in a programme that starts within 28 days, please provide the full fee upon reception of the invoice.
Full fees are due 28 days prior to the start of your programme.
It is the participant’s responsibility to ensure that he/she has a valid passport and obtains appropriate documentation for entry into the host country. FG Languages Ltd. does not accept any liability for financial loss incurred by the participant or legal guardian due to incorrect travel documentation. FG keeps the right to cancel a booking if no deposit has been paid 2 weeks after the booking and/or no full payment has been received latest 3 weeks prior to arrival.
Group requests
If you have a group enquiry, please send all details to the Group Department by email to groups@internationalprojects.com. We will prepare a net group quote with regard to your requirements.
How to pay?
Deposit and full fees may be paid in the following ways:
- Direct money transfer to our bank account. Please note that bank charges might apply and are your responsibility (account details can be found on the invoice).
- Credit Card payment: directly after your booking or after receiving your invoice, you will find a link that directs you to our Flywire payment portal.
Cancellations or Course Interruption
Cancellations must be made in writing to FG Languages Ltd. or its brand IP International Projects. Fees will be retained according to when notice is received:
- Free Cancellation for all courses starting in June, July, August 2024 until 25th April 2024 or 65 days prior to departure
- 64-30 days: 100 GBP / 110 Euros retained
- 29-17 days: 25% of the total invoice retained.
- 16-8 days: 60% of the total invoice amount retained
- 7-1 days: 80% of the total invoice amount retained
- Day of arrival: total fees retained
If there is insufficient demand for any of our courses or centres, IP International Projects reserves the right to offer an alternative course or centre or, as a last resort to cancel and refund the fees.
Visa application and Visa refusal
Please contact the embassy or consulate of the destination country you wish to visit prior to departure for detailed information. The visa application and approval process can take some time, so it is best to apply for a visa well in advance. We will send you an invitation letter per request when at least the deposit amount has been paid. Should the student require the original invitation letter sent by express courier, the service fee for this service must be paid by the student. If a visa application is rejected and we receive written evidence at least 10 working days prior to arrival, we will refund the fees received in full, less an administrative fee of 85 GBP. Where we receive this evidence, the refund will be paid to you within four weeks of your providing us with bank details and signed authorisation that the refund should be paid to that account. If written evidence of a refusal is received less than 10 days prior to arrival then the refund will be paid less the administrative fee and the following non-refundable payments: 100 GBP.
If a visa is refused because the student has presented forged or falsified documents to the Embassy as part of his/her application, no refunds will be made. In case a visa invitation letter has been sent via courier express, this fee is also non-refundable.
Shortening a Programme
If you wish to shorten the length of your programme once you have started, fees cannot be refunded.
Non-arrival, late arrivals and absences
If you fail to arrive, arrive late, or are absent during your programme, a refund will not be granted. Periods of absence may not be made up with a free extension at the end of the course.
Transfers on arrival / departure
Please note that it is your responsibility to provide us with your arrival / departure details a minimum of 14 working days prior to transfer. If your arrival / departure details are not provided a minimum of 14 working days in advance, we may not be able to provide the transfer as requested.
For homestay accommodation: Please arrange your arrival in and departure from the course centre between 6.00 am and 24.00. If you do not meet these times, kindly arrange an alternative accommodation for the first and/or last night.
Should a student be delayed, the transfer company may charge the school a late charge, which FG Languages Ltd. will pass on to the student.
Liability and Health Insurance
FG Languages Ltd., its representatives, partners, and staff are not liable for any loss, damage, illness, or injury to persons or property however caused, except where such liability is imposed by statute. It is the student’s responsibility to take out personal insurance against all risks, including ability to attend or continue a course and insurance for the payment of medical expenses. Before the student travels, he/she should seek advice from the health authorities in his/her home country about what treatment will be covered in the destination country.
We strongly recommend that you take out insurance for your own financial and personal security. You may use your own insurance or use the travel insurance offered by our partner organization.
Complaints
Complaints must be made in writing and submitted to FG Languages Ltd. and its brands IP while the student is attending the course. Complaints will not be given consideration after the student has completed the course. Please bear in mind that customs may vary from country to country and from host to host.
Rules & Regulations
FG Languages Ltd. and its brand IP International Projects reserves the right to exclude participants from their programmes or remove them from their accommodation due to poor behaviour, discipline, or attendance. In such cases, fees will not be refunded. FG Languages Ltd. takes no responsibility for providing alternative accommodation. All transportation and related costs will be the sole responsibility of the participant/parent.
Changes to programmes
At times FG Languages Ltd. is forced to make changes to its services and reserves the right to do so. If a significant change needs to be made, the applicant will be informed as early as possible about the necessary changes prior to their departure. Please note that FG Languages Ltd. will not be held responsible for any travel costs incurred. FG Languages Ltd. reserves the right to cancel courses or merge classes due to insufficient student numbers or to run classes in the mornings or afternoons as necessary. FG Languages Ltd. informs clients about a course cancellation at the latest 35 days prior to the start of the programme.
Further information
Approximately 10-14 days before the start of your language course, you will receive more detailed information providing the address of your school and accommodation, as well as what to do on the first day. Information about the languages spoken by the staff in the chosen course centre will be available prior to departure.
The use of pictures and films of minors
By signing the travel agreement, the parents/legal guardians of the participant – if he/she lacks contractual capacity – give the tour operator express permission to use for its own advertising purposes (for example, catalogues, flyers, commercials, internet advertising) photographs/digital image data/film footage taken by the tour operator or an authorised third party during the trip and in which the participant can be recognised. Additionally, the tour operator shall obtain the consent of the participant on-site for use of such material for this purpose. The parents/guardians grant their permission for the participant to give such consent. The tour operator undertakes to protect the privacy rights of the participant when using images and to not use photographs or other images which may harm the reputation and/or violate the privacy of the participant. The parents/guardians and the participant can withdraw their permission at any time, either in writing or by email, stating their booking or customer number.
Force Majeure
FG Languages Ltd. is not liable for loss of tuition or other services due to factors outside our control.
Changes to the Website and Terms and Conditions
FG Languages Ltd. reserves the right to make improvements or changes to the information, services, products or materials on this website which also may include amendments or modifications of Terms and Conditions at any time without further notice. Any such modification shall be effective immediately, replaces previous versions and becomes valid for all courses and students from the date of its implementation.
Please note:
These terms and conditions apply to individual and group bookings!